IT pilot fish is on a vacation deer-hunting trip out in the wilds of the Pennsylvania woods when he hears a telltale sound: his mobile phone ringing.

"I was in a really weak cell zone, but the call from my boss did come through," fish says. "I answered even though this was officially a vacation day -- hey, I'm a team player.

"It seems there was a major production problem. We discussed some of the facts and symptoms, but it was obviously not something that I could diagnose remotely."

Then come the words fish is really dreading: "When can you get here?"

Fish stalls for a moment as he thinks about the situation. Then he points out to his boss that it will take at least an hour to hike back to his car -- five miles over hilly terrain.

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