Networking pilot fish is sent to do some work at a remote customer site. "It's my first time there, and the visit is an eye-opener," reports fish. "The location turns out to be a janitor's utility closet in a small building that's been converted to house the network equipment and a couple of important servers.

"Cable runs from naked holes in the wall, in undifferentiated bundles held up by tie-wraps attached to drop-ceiling crossbeams. The room isn't temperature controlled, and the servers are sitting on shelves that line the walls."

Fish swallows his misgivings and starts looking for the switch he's supposed to work on. He finds it under a bundle of cable, covered in plaster dust and old spider webs. Dusting it off, he starts in on it.

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