IT pilot fish is working for a very big technology company as the first contact for resolving problems -- especially for business customers who tend to be lagging technology adopters.

"That meant when they adopted anything new, it was long after the general release," says fish. "So most of my calls had little or nothing to do with the quality of our software, but generally involved application developer errors.

"Often the error was writing over our transaction application registers, which was fairly obvious upon opening the dump.

"In one case I found two registers overwritten with text. I asked the lead customer contact about it, but he and his team pleaded 'not mine.'

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